How to Track Your Orders

Piratify lets you follow every order from the moment it's placed to delivery at your customer's door.

Written By Piratify

Last updated 26 days ago

Order Statuses

Status	Meaning
Pending	Order received from Shopify, awaiting processing
Awaiting Processing	Order sent to supplier, waiting for confirmation
In Production	Supplier is preparing the order
In Stock at Warehouse	Product received at the logistics warehouse
Shipped	Package dispatched to the customer
Delivered	Package delivered to the customer
Cancelled	Order cancelled (by you or the supplier)
Failed	Order failed — requires attention

Tracking Information

Once an order is shipped, you'll see:

Carrier name (e.g., YunExpress)
Tracking number
Estimated delivery date

You can also view the full tracking history for each package.

Shipping Times

Delivery Type	Estimated Time
Standard shipping	12-18 business days

Shipping times depend on the destination country, carrier, and customs processing. Some orders may arrive faster.

Notifications

Piratify sends you notifications for important order updates — check the Notifications page (bell icon in the top right) or configure your notification preferences in Settings.

What to Do If an Order Fails

If an order shows as "Failed":

Check the error message in the order details.
Common reasons: supplier out of stock, invalid shipping address, wallet balance insufficient.
You can retry the order or cancel it. If cancelled, the funds are returned to your wallet.