How to Place an Order with a Supplier

When a customer orders a product from your Shopify store, the order automatically syncs to Piratify. Here's how the process works.

Written By Piratify

Last updated 26 days ago

Automatic Order Sync

  1. A customer places an order on your Shopify store.

  2. The order appears in Orders on your Piratify dashboard within minutes.

  3. The order status starts as "Pending".

Processing an Order

  1. Go to Orders in the sidebar.

  2. Review the order details — product, variant, quantity, shipping address.

  3. Click "Process Order" to send it to the supplier.

  4. Piratify deducts the total cost from your wallet:

    • Product cost (supplier price)

    • Piratify commission (15% for Matelot/Capitaine, 12% for Amiral)

    • Processing fee (€1.20 for Matelot/Capitaine, €1.00 for Amiral)

    • Shipping cost

Order Cost Breakdown

Everything is transparent. Before confirming, you'll see:

Item

Detail

Product cost

Supplier price in CNY → converted to EUR, USD,

Commission

15% (Matelot/Capitaine) or 12% (Amiral) on supplier price

Processing fee

€1.20 (Matelot/Capitaine) or €1.00 (Amiral) per order

Low-ticket fee

€1.80 (or €1.50 Amiral) flat fee if product ≤ €8

Shipping

Actual carrier cost + 10%

What Happens Next

Once you confirm the order:

  1. Piratify sends the order to the supplier via our logistics partner.

  2. The supplier processes and ships the product.

  3. You can track every stage in Orders on your dashboard.

Insufficient Balance?

If your wallet doesn't have enough funds, the order will remain in Pending status. Top up your wallet and try again.