Product Quality & Disputes

Piratify connects you with real suppliers on Chinese marketplaces. While most orders go smoothly, here's what to do if something goes wrong.

Written By Piratify

Last updated 26 days ago

Quality Checks

For Capitaine and Amiral plans, products pass through a logistics warehouse where basic quality checks are performed before shipping to your customer.

Common Issues

Issue

What to Do

Product doesn't match listing

Report via the order details page

Product is damaged

Report with photos within 7 days of delivery

Wrong variant/size sent

Report via the order details page

Product not received

Check tracking first; if lost, report to Piratify

How to Report an Issue

  1. Go to Orders and find the affected order.

  2. Open the order details.

  3. Click "Report Issue" and describe the problem with photos if applicable.

  4. Piratify will mediate with the supplier on your behalf.

Resolution Process

  1. Piratify contacts the supplier to investigate.

  2. Possible outcomes:

    • Resend: The supplier sends a replacement at no extra cost.

    • Partial refund: A partial credit is applied to your wallet.

    • Full refund: The full product cost is returned to your wallet.

  3. Resolution typically takes 5-10 business days.

Important Notes

  • Report issues within 5 days of delivery for the best chance of resolution.

  • Piratify acts as a mediator — final resolution depends on the supplier's policies.

  • Commissions on disputed orders are not refunded unless the order is fully cancelled.

Returns to Supplier

Returns to the supplier are possible within 7 days of purchase, subject to the supplier's return policy. Return shipping costs are borne by the user.